Frequently Asked Questions
Everything you need to know about your Fang Oral Care experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my products?
Due to the hygienic nature of oral care products, we only accept returns on unopened and sealed items within 30 days of purchase. If you receive a defective product, please contact our support team for a replacement.
Are Fang Oral Care products safe for sensitive teeth?
Yes, our formulas are specifically designed to be enamel-safe and gentle on sensitive gums while maintaining high-performance cleaning and whitening standards.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.